Refund and Returns Policy
Thank you for shopping at Havaliexpress. We value your satisfaction and strive to provide quality digital products and online courses. Please read our Refund and Returns Policy carefully to understand your rights and obligations.
1. Digital Products
All sales of digital products (e-books, PDFs, calendars, and other downloadable content) are final. Due to the nature of digital goods, we do not offer refunds or exchanges once the product has been downloaded or accessed.
Exceptions:
- If you purchased the wrong product and have not downloaded or accessed it, contact us within 24 hours of purchase for assistance.
- In case of technical issues preventing access to the purchased product, please reach out to our support team. We will work to resolve the issue or provide a suitable solution.
2. Online Courses
We stand behind the quality of our online courses. If you are not satisfied with a course, you may request a refund under the following conditions:
- Refund requests must be submitted within 3 days of course purchase.
- Refunds will not be granted if more than 20% of the course content has been accessed or downloaded.
- No refunds are provided for completed courses.
- If you purchased a course by mistake, contact us within 24 hours for possible solutions.
3. Instructor Refund Policy
Instructors are expected to comply with this policy. If an instructor violates the refund terms, please report it to our support team for investigation.
4. How to Request a Refund
To request a refund, please contact us at [email protected] with the following details:
- Full name and email address used for purchase
- Order ID or transaction details
- Reason for refund request
- Any relevant screenshots or supporting information
Our team will review your request and respond within 5 business days.
5. Refund Processing
- Approved refunds will be processed to the original payment method within 7-10 business days.
- Processing times may vary depending on your payment provider.
- Havaliexpress is not responsible for delays caused by third-party payment processors.
6. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Changes will be posted on this page with an updated effective date. Please review this policy periodically.
7. Contact Us
If you have any questions regarding this policy, reach out to us at [email protected].
Effective Date: February 20, 2025
Thank you for choosing Havaliexpress.
